Contact information

Last Updated: February 28, 2026

KISSES AND TREATS

We're here to help! If you have any questions, concerns, or need assistance, please don't hesitate to reach out to us.

CUSTOMER SERVICE

📧 Email: Kissesandtreats.customerservice@gmail.com
🌐 Website: kissesandtreats.store

BUSINESS INFORMATION

Business Name: KISSES AND TREATS
Primary Domain: kissesandtreats.store
Business Location: Australia

RESPONSE TIMES

We strive to provide excellent customer service and aim to respond to all inquiries as quickly as possible:

  • Email Inquiries: 24-48 hours during business days (Monday-Friday)
  • Peak Periods: Response times may be extended during holidays and promotional events
  • Urgent Matters: Please mark your email as "Urgent" in the subject line

BUSINESS HOURS

Our customer service team operates during Australian Eastern Standard Time (AEST/AEDT):

  • Monday - Friday: 9:00 AM - 5:00 PM AEDT
  • Weekends & Public Holidays: Closed (emails will be responded to on the next business day)

WHAT WE CAN HELP WITH

Our customer service team can assist you with:

✅ Product inquiries and recommendations
✅ Order status and tracking
✅ Shipping and delivery questions
✅ Returns, refunds, and exchanges
✅ Payment and billing issues
✅ Technical support with our website
✅ Product defects or quality concerns
✅ Account and login assistance
✅ General questions about our policies
✅ Feedback and suggestions

HOW TO CONTACT US

For General Inquiries: Email us at Kissesandtreats.customerservice@gmail.com with your question or concern.

For Order-Related Issues: Please include the following information in your email:

  • Your order number
  • Full name on the order
  • Email address used for the order
  • Detailed description of your issue
  • Any relevant photos (for damaged or defective items)

For Returns & Refunds: Please review our Return & Refund Policy first, then contact us at Kissesandtreats.customerservice@gmail.com with:

  • Your order number
  • Reason for return
  • Photos of the item (if faulty or damaged)

For Product Questions: Include:

  • Product name or link
  • Your specific question
  • Any relevant details about your pet (size, breed, etc.)

INTERNATIONAL CUSTOMERS

We welcome customers from around the world! When contacting us from outside Australia:

  • Please specify your country/region
  • Include your time zone if time-sensitive
  • Be aware that response times may vary due to time zone differences

PRIVACY & DATA PROTECTION

When you contact us, we collect and process your personal information in accordance with our Privacy Policy and applicable data protection laws, including:

  • Australian Privacy Act 1988
  • GDPR (for EU/UK customers)
  • Other applicable privacy legislation

Your information is used solely to respond to your inquiry and provide customer service. We will never share your information with third parties without your consent, except as required by law.

FEEDBACK & COMPLAINTS

We value your feedback and take all complaints seriously.

To Provide Feedback: Email us at Kissesandtreats.customerservice@gmail.com with "Feedback" in the subject line.

To File a Complaint:

  1. Email us at Kissesandtreats.customerservice@gmail.com with "Complaint" in the subject line
  2. Provide detailed information about your concern
  3. Include any relevant order numbers, dates, or documentation
  4. We will acknowledge your complaint within 48 hours
  5. We aim to resolve all complaints within 5-10 business days

DISPUTE RESOLUTION

If you are not satisfied with our response to your complaint, you may have rights to escalate the matter to consumer protection authorities in your jurisdiction:

  • Australia: Australian Competition and Consumer Commission (ACCC) or your state/territory consumer protection agency
  • European Union: European Consumer Centre or your national consumer protection authority
  • United States: Federal Trade Commission (FTC) or your state consumer protection office
  • Other Countries: Your local consumer protection authority

SOCIAL MEDIA

While we may have social media presence, official customer service inquiries should be directed to Kissesandtreats.customerservice@gmail.com for the fastest and most secure response.

ACCESSIBILITY

We are committed to making our services accessible to all customers. If you require assistance due to a disability or need information in an alternative format, please contact us at Kissesandtreats.customerservice@gmail.com and we will do our best to accommodate your needs.

LANGUAGE

Our primary language of communication is English. If you require assistance in another language, please let us know and we will do our best to assist you.

UPDATES TO CONTACT INFORMATION

We may update our contact information from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Please check this page periodically for the most current contact information.

FRAUDULENT COMMUNICATIONS

Important: We will never:

  • Ask for your full credit card details via email
  • Request your password
  • Ask you to send money via wire transfer or cryptocurrency
  • Threaten legal action for non-payment without prior communication
  • Contact you from non-official email addresses

If you receive suspicious communications claiming to be from KISSES AND TREATS, please forward them to Kissesandtreats.customerservice@gmail.com for verification.

WE'RE HERE FOR YOU!

At KISSES AND TREATS, customer satisfaction is our priority. Whether you have a question about our products, need help with an order, or just want to share feedback, we're always happy to hear from you.

📧 Kissesandtreats.customerservice@gmail.com

Thank you for choosing KISSES AND TREATS for your pet care needs!